FAQs

1) Product

Q1: What type of ink do NICETY markers use? Are they non-toxic?

NICETY markers use water-based acrylic ink with low odor and strong coverage. Materials and production follow international art/toy safety standards (e.g., EN71 / ASTM D-4236). See the product page for batch-specific labels.

Q2: Which surfaces do they work on?

Rock, wood, glass, ceramics, metal, canvas, paper, and certain plastics.
For slick plastics, lightly sanding or using a primer may help.
Seal with a clear varnish for outdoor or glossy surfaces.

Q3: Are they waterproof and fade-resistant?

Once dry, NICETY markers provide good water and light resistance.
Apply a clear sealant for longer durability on high-touch surfaces.

Q4: Can I use them on mugs or plates? Are they dishwasher-safe?

Suitable for decorative use. Allow full curing and seal as recommended.
Dishwashers and frequent washing will reduce durability.
Avoid direct contact with food-touch surfaces.

Q5: Are they suitable for kids?

Yes, with adult supervision.
Keep markers and small parts away from children under 3.

Q6: Do you offer replaceable nibs or refills?

Some series support replaceable nibs; refill availability varies by model.
Check the product page.

Q7: Will the color differ from what I see on screen?

Minor variations are normal due to screen differences and material absorption.
Test on a small area of your surface first.

2) Use & Care

Q8: How do I activate a new marker?

Shake well with the cap on, then prime on scrap paper 5–10 times until ink flows.
Re-shake after long pauses.

Q9: What if the ink skips or looks pale?

Shake again → prime on scrap paper → slow your strokes.
Clean or replace the nib if needed.

Q10: Tips for better adhesion on glass or metal?

Clean the surface with an alcohol wipe, let it dry fully, then paint.
Seal after the paint cures.

Q11: How do I fix a clogged nib?

Remove the nib, rinse briefly with lukewarm water, blot dry, reinsert, and prime.
Replace worn nibs when needed.

Q12: How should I store markers to prevent drying?

Cap tightly after use.
Store at room temperature away from heat or cold.
Shake markers every few weeks if idle.

Q13: How do I clean stains on clothes or desks?

Wipe wet paint with water and mild detergent.
Fully dried paint is harder to remove — use a protective mat.

3) Ordering & Shipping

Q14: Where do you ship and how long does delivery take?

We ship to the United States and Canada.
Processing time: 1–2 business days.
Delivery time depends on the chosen method.
See our Shipping Policy.

Q15: What shipping options do you offer?
We currently ship all orders with Standard Shipping, using a reliable tracked service. Available shipping rates and estimated delivery times for your location will be shown at checkout.

You’ll receive a tracking link once your order ships.
Tracking may take 12–24 business hours to update after dispatch.

Q17: How are taxes, duties, and VAT handled?

Depending on destination, charges may be collected at checkout or upon delivery.
Details appear at checkout.
See Shipping Policy.

4) Returns, Exchanges & Warranty

Q18: Can I return or exchange my order?

Yes — within 30 business days of delivery for unused items in original packaging.
For defective, damaged, or incorrect items, we cover return shipping.
See Return & Exchange Policy.

Q19: What if my order arrives damaged or missing items?

Contact support@nicetyart.com within 7 business days with photos/video and your order number.
We will prioritize a free replacement or a full refund.

Q20: When will I receive my refund?

Refunds are issued 3–5 business days after the returned item is received and inspected.
Your bank may require additional time to post the credit.

Q21: Do NICETY markers come with a warranty?

Yes. If you experience dry nibs, leakage, or flow issues under normal use,
email support@nicetyart.com.
Most issues can be resolved with priming guidance, nib replacement, or a quick replacement.

5) Wholesale & Partnerships

Q22: How do I become a distributor or place a wholesale order?

Visit our Become a Distributor page or email support@nicetyart.com.
We respond within 3 business days with qualification steps and pricing.

Q23: Do you provide brand assets or training?

Yes. Partner kits include images, videos, color charts, PSD/AI files, and product training.
Details depend on the partnership agreement.