Shipping Policy

✅ NICETY Shipping Policy

 Global Shipping Information UpdateWe are thrilled to announce the expansion of our shipping services for NICETY products globally.We currently ship NICETY products to the following regions:1. North AmericaUnited States (including Alaska, Hawaii, and U.S. territories)Canada.
2. European Economic Area EEA - 30 CountriesWe now ship to all EEA member states. The countries included are:Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
3. Latin America Mexico Brazil
The information below outlines our processing times, delivery estimates, shipping fees, and customer responsibilities.

1) Processing Times

  • Order processing: 1–2 business days (Monday–Friday, excluding holidays).

2) Shipping Methods & Estimates

  • Standard Shipping: 1–7 business days

  • United States / Canada: Standard Shipping (1–7 business days)

  • Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden: Standard Shipping (1–7 business days)
  • Mexico Brazil: 1–7 business days

Note: Remote locations, severe weather, customs inspections, or peak seasons may cause delivery delays.

3) Shipping Fees

  • United States / Canada: Standard Shipping — $3.99 flat rate

4) Tracking

You’ll receive a shipping confirmation email with a tracking link once your order ships.
Tracking information may take 12–24 hours to activate after dispatch.

5) Address & Delivery

  • Please ensure your full address, postal code, and phone number are correct before checkout.

  • We cannot reroute packages once they have been handed over to the carrier, though we’ll assist when possible.

  • Carriers may require a signature for high-value orders or may deliver to a pickup point if no one is available.

  • We do not ship to P.O. Boxes in certain regions; please provide a physical address when needed.

6) Taxes, Duties & VAT

For U.S. and Canadian orders, prices displayed typically include applicable sales taxes or VAT, as required by local regulations.

7) Undeliverable, Refused, or Unclaimed Parcels

If a parcel is returned to us as undeliverable, refused, or unclaimed, you may choose:

  • Reshipment (additional shipping fee applies), or

  • Refund minus the original shipping fee once the package is returned in good condition.

8) Damaged, Missing, or Lost Packages

If your order arrives damaged or with missing items:

  • Contact us within 7 business days of delivery

  • Include photos or video as evidence

If tracking shows “delivered” but you did not receive the package:

  • Notify us within 7 business days so we can open a carrier investigation

  • Resolutions may include a replacement or refund depending on the carrier’s findings

9) Split Shipments

Orders containing multiple items may ship in separate parcels to speed up delivery.
You’ll receive separate tracking links for each shipment.

10) Holiday & Peak Periods

During major holidays or promotional events, both processing and delivery times may extend beyond usual timelines.
We will display any known delays via site banners or checkout notices when possible.

11) Contact

Have questions about your order or shipping? We’re here to help.

Email: support@nicetyart.com